Error Report: Gift Ticket Not Displaying After Distribution

If Some Users Report This Issue:

There may be an error related to the access environment.

First, please check if you can access the distributed gift URL on your end.

If you can access it, please inform the users who contacted you to access the URL using the recommended environment listed below.

Recommended Environment:

Recommended OS Version:

• iOS 11 or later

• Android 9 or later

Recommended Browser:

• Latest version of Google Chrome

• Latest version of Safari

Unsupported Environments (Devices):

• Feature phones / Flip phones

• Tablets such as iPads

Network Environment:

• Access from Europe is not possible due to GDPR restrictions.

• If using a VPN or Wi-Fi, please check the connection.

Notes:

• There is no specific recommended device.

• Please use the latest browser version.

• We cannot guarantee proper functionality on the standard Android browser.

If the issue persists after following the above instructions, please contact our support team with the following information:

• The OS and browser versions of the smartphone where the error occurred

• A screenshot of the error screen

• The distributed gift URL

If All Users Are Experiencing the Error:

If the error appears on all users' screens, please contact our support team immediately.