There could be several reasons why the reload PIN is unsuccessful.
1. You have entered an incorrect 10 digits PIN – The PIN must be 10 digits. If it is less than 10 digits, add a "0" at the front.
2. Continuous reload within 1 minute – Please allow at least 1 minute interval between each reload.
3. Multiple failed attempts of PIN reload which result to account locked. Please retry after 72 hours.
4. You have reached max wallet limit – For more info please refer to article Are they any limitations for wallet usage?, use some of your balance, and try the reload again.
5. You have reached the monthly limit of RM8,000. Please utilize balance of the reload PINs in the next calendar month.
6. The reload PIN has expired – You may refer to expiry date printed on the Reload PIN receipt, located below the PIN number.
7. Invalid PIN number – This may happen if the PIN has already been used by another user or there’s an error in the PIN. Please contact the merchant where the PIN was purchased or the organization that issued it.
8. Unable to proceed – The function to reload eWallet using TNG eWallet Reload PIN and/or Credit Card may have been disabled due to a breach of the User Terms and Conditions.
For more info please refer to the article under the section Suspicious activities via TNG eWallet Reload PIN and Credit Card Reload
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