The code shows invalid pin

Modified on Tue, 5 Aug at 5:10 PM

We are sorry to hear that.

There could be several reasons why the PIN reload is unsuccessful:

1. You have entered an incorrect 10 digits PIN

Please add '0' at the front if the PIN number is less than 10 digits.

2. Continuous reload within 1 minute

Please allow at least 1 minute interval between each reload.

3. Multiple failed attempts of PIN reload which result to account locked

Please retry after 72 hours

4. You have reached max wallet limit - for more info please refer to article Are they any limitations for wallet usage?

Please utilize some of your balance and retry reload.

5. You have reached the monthly limit of RM8,000

Please utilize balance of the reload PINs in the following calendar month.

6. The reload PIN has expired

You may refer to expiry date printed on the Reload PIN receipt, located below the PIN number.

7. Invalid PIN number - been used by other user or error in PIN number

Please refer to the merchant where you purchased the reload PIN or the organization that you received the PIN number.

8. Unable to proceed - The function to reload eWallet using TNG eWallet Reload PIN and/or Credit Card may have been disabled due to a breach of the User Terms and Conditions.

For more info please refer to the article under the section Suspicious activities via TNG eWallet Reload PIN and Credit Card Reload