If a client encounters an error when attempting to retrieve a voucher from the Giftee system and is integrated with the Giftee API, please share the error details so we can investigate the root cause.
Possible reasons may include, but are not limited to:
Technical issues on Giftee’s side
Technical issues on the brand’s side
Credit limit constraints
Other system-related factors
To report the issue, please submit a support ticket with the following information:
Date & time of the error:
Brand:
Error message (in cURL format):
Please note that we are unable to investigate the issue if only screenshots are provided, as the error may originate from the client’s side rather than Giftee’s system.
Here is the sample of cURL format

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